Transactions
How to View Your Transactions on Krutrim Cloud
The Transactions page is your billing history in one place. Use it to check whether a payment went through, find a past order, and download invoices.
Open the Transactions page
Go to Home → Administration → Cloud Billing → Transactions. You can also reach it by clicking View all transactions → in the Recent Transactions panel on the Add Credits page.
What you'll see
Each row is one transaction. The table has these columns:
Reference ID
A unique ID for the transaction. Keep it handy if you contact support.
Order ID
The ID of the order linked to the transaction.
Amount
The amount of the transaction, in ₹.
Status
Whether the transaction succeeded, failed, or is subscribed (see below).
Type
How the credits were added (see below).
Date
The date and time of the transaction.
Invoice
A Download PDF button when an invoice is available, or Not applicable.
Understanding the Status
Success
Your payment went through and credits were added.
Failed
Your payment did not go through, and no credits were added.
Subscribed
Shown on Auto Credits top-up entries.
If a payment fails, you can simply try again from the Add Credits page.
Understanding the Type
User Paid
A purchase you made yourself on the Add Credits page.
Autopay_topup
An automatic top-up made through Auto Credits.
Offer Expires At [date and time]
Credits received through an offer. The date and time shown is when the offer expires.
Download your invoice
Find the transaction in the list.
In the Invoice column, click Download PDF.
Good to know
Invoices are available for successful purchases you made yourself (User Paid).
You'll see Not applicable where no invoice is issued, such as Failed transactions, Auto Credits top-ups, and offer credits.
Find a transaction quickly
Search: Type a reference ID into the Search by reference box at the top left.
Refresh: Click the refresh button at the top right to load the latest transactions, for example right after making a payment.
Quick FAQ
My payment shows Failed. Was I charged for credits? No credits are added for a failed transaction. You can try the purchase again from the Add Credits page.
Why is there no invoice for one of my transactions? Invoices are available for successful purchases you made yourself. Failed transactions, Auto Credits top-ups, and offer credits show Not applicable.
What does "Autopay_topup" mean? It's a top-up made automatically by your Auto Credits setup.
I can't find my latest payment. Click the refresh button at the top right, or search using your reference ID.
Where can I see just my latest activity? The Recent Transactions panel on the Add Credits page shows your most recent entries.
Related guides: Adding credits to your Krutrim Cloud account, and Setting up Auto Credits.
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