# Managing your Krutrim Cloud Account

This document outlines how to manage your Krutrim Cloud account, including updating profile information, resetting your password, and initiating account deletion. Maintaining an accurate and complete profile ensures seamless access to services, proper billing, and effective support.

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### Registering on the Cloud Platform

Follow these steps to create a new Krutrim Cloud account:

1. Navigate to the [**Krutrim Cloud Sign Up Page**](https://cloud.olakrutrim.com/signUp)
2. Enter your personal details, including **Full Name**, **Email Address**, and **Mobile Number**
3. Select a secure password following these rules:
   * At least **12 characters** long
   * Contains at least **one uppercase letter**
   * Contains at least **one lowercase letter**
   * Contains at least **one number**
   * Contains at least **one special character**
4. Click **Sign Up**. You will receive **unique OTP codes** on both your phone and email
5. Complete **OTP verification** for both your phone number and email address
6. Select your **Account Type**:
   * **Individual** – for personal accounts
   * **Organization** – for business or institutional accounts
7. Provide the required details based on your selected account type
8. Review all information for accuracy and click **Save** to complete your registration
9. Once your registration is complete, you can log in to the **Krutrim Cloud Console** and start using the platform

{% hint style="danger" %}
**Note:** Please ensure that your name (and organization name, if applicable) matches your official documents, as the platform will soon introduce identity verification for existing as well as new accounts
{% endhint %}

### Profile Management

The profile page allows you to view and update personal or organizational information linked to your Krutrim Cloud account. Depending on your account type—Individual or Organization—you will have access to different fields. Certain fields are view-only and cannot be edited for security and compliance reasons.

#### **Steps to Update Your Profile**

To update your personal or organization details on Krutrim Cloud:

1. **Log in** to your Krutrim Cloud Account.
2. Navigate to the **"My Account"** section in the dashboard.
3. Click on **“My Account”** to view your current account information.
4. Review your details:
   * Editable fields will appear as input boxes or dropdowns.
   * Non-editable fields (like email or account type) will be grayed out.
5. Make the desired updates to the editable fields
6. Once all changes are made, click **“Save”**
7. A confirmation message will appear once the changes are successfully saved.

{% hint style="success" %}
**Best Practices:**

* Ensure your name and address are accurate for billing and invoicing
* Avoid frequent changes to profile data to prevent billing or support discrepancies
* Keep your profile complete to enable personalized support and services
  {% endhint %}

### Password Management 

Password management is an essential part of securing your Krutrim Cloud account. This section outlines how to update your password from within the platform and how to reset it if you've lost access. Following recommended password practices helps protect your account from unauthorized access and ensures continued access to services.

#### **Steps to Update Your Account Password**

You can update your current password through the Profile page using the following steps:

1. Log in to your Krutrim Cloud account.
2. Navigate to the Account page.
3. Click on Change Password button.
4. Enter your current password.
5. Enter and confirm your new password.
6. Save your changes to ensure your password is updated

#### Resetting a Forgotten Password

If you've forgotten your Krutrim Cloud password, follow these steps to reset your password:

1. Navigate to the **Krutrim Cloud Login** page.
2. Click on **“Forgot Password?”**
3. Enter your **registered email address**. If the provided address matches an existing account, a password reset link will be sent to your inbox
4. Check your inbox for a **password reset link** sent to the email address provided.
5. Click the link and follow the prompts to **set a new password**.

{% hint style="warning" %}
**Note:** Password reset links are only valid for 60 minutes
{% endhint %}

### Deleting your Krutrim Account and Associated Data

To request the deletion of your Krutrim Cloud account and all associated data, please contact our support team by emailing **<cloudsupport@olakrutrim.com>**. Ensure that your request includes your registered Account ID to help us process it efficiently.

{% hint style="danger" %}
**Important:** Account deletion is irreversible. You will lose access to all services and stored data as per our data retention policy.
{% endhint %}


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